DIDOSHE OS — Refund and Cancellation Policy
Este documento aún no está disponible en tu idioma. El texto en inglés que aparece a continuación es la versión aplicable.
Last updated: 26 August 2026
This policy is an integral part of the Terms of Service.
1. In short
- There is a 30-day free trial. We do not ask for card details. If you do not like it, you pay nothing.
- Once you move to the paid plan, no refunds are given for periods already used.
- You can cancel; cancellation takes effect at the end of your current period, and you keep using the Service until then.
- If there is a mistake on our side (such as a double charge), of course we refund it.
2. Free trial
2.1 When you sign up, you use DIDOSHE OS free of charge for 30 days.
2.2 No credit card details are requested during the trial. The trial does not turn into a paid subscription by itself.
2.3 If you choose a plan and pay when the trial period ends, your subscription starts. If you do not pay, your account does not move to the paid plan. In that case your data is kept for 30 days from the end of the trial and you can export it during that time (Terms of Service section 5.2).
2.4 As a rule, one trial is offered per business. If the same business opens trial after trial using different email addresses, we may close those accounts.
3. Subscription and charging
3.1 The subscription is charged in advance, according to the plan you choose.
3.2 The subscription renews automatically at the end of each period unless you cancel it.
4. Cancellation
4.1 You can cancel your subscription at any time from the Settings section inside the application. You do not need to call us, give a reason, or obtain our approval.
4.2 Cancellation takes effect at the end of your current subscription period. You keep using the Service until that date.
4.3 The fee you paid for the period you cancelled is not refunded.
4.4 If you change your mind after cancelling, you can restart the subscription before the period ends.
5. Cases in which a refund is given
As a rule, no refund is given. The following cases are exceptions:
5.1 Double charging or an incorrect amount. If, as a result of an error, you have been charged twice or charged too much, the difference is refunded unconditionally.
5.2 A technical obstacle caused by us. If, despite having paid, you were unable to access the Service at all because of a problem on our side, and the problem could not be resolved within a reasonable time, the fee for the period concerned is refunded.
5.3 Prolonged outage. If, within a subscription period and outside planned maintenance, the whole Service is unavailable continuously for longer than 72 hours, the part of the fee for that period corresponding to the outage is refunded on your request, or set off against the next period.
5.4 Withdrawal of a promised feature. If we entirely remove a feature that was expressly promised in the description of your plan, the fee for the period you have prepaid and not yet used is refunded pro rata (Terms of Service section 3.4).
5.5 Cases required by law. If a refund is mandatory under the imperative provisions of your country, those provisions apply.
5.6 Send your refund request to info@didoshe.co. We will conclude your request within 10 business days. Approved refunds are made to the payment method you used; it may take additional time for the amount to reach your bank.
6. Studios established in Türkiye — consumer legislation
6.1 DIDOSHE OS is a software service aimed at businesses. You purchase the subscription within the scope of your commercial or professional activity. For this reason you do not have consumer status within the meaning of Turkish Law No. 6502 on Consumer Protection and the Turkish Distance Contracts Regulation, and the 14-day right of withdrawal under that legislation does not apply.
6.2 Instead, you are offered a 30-day free trial. The trial lets you evaluate the product in full before you pay.
6.3 In a situation where the Service is assessed under consumer legislation: the subscription is an electronic service that is performed immediately after payment. When you start the subscription, you accept that you consent to immediate performance of the service and that, with this consent, your right of withdrawal ends (Turkish Distance Contracts Regulation art. 15).
6.4 The avenues of recourse in the event of a dispute are set out in section 24 of the Terms of Service.
7. Studios established in the European Union
7.1 Because the subscription is purchased within the scope of your commercial activity, the 14-day right of withdrawal under the EU Consumer Rights Directive does not apply as a rule.
7.2 If the law of the country you are established in grants you consumer-like protection because of the size of your business, any rights arising from that protection are reserved.
7.3 Your rights arising from the imperative consumer provisions of your country are reserved.
8. If a payment fails
8.1 If a charge fails, we send you an email and try again a few times.
8.2 If the payment is not completed within 7 days, your account may be suspended. During suspension your data is not deleted; only access is closed.
8.3 If the payment is not completed within 30 days, the subscription is terminated and the data process in section 10 begins.
8.4 You are responsible for keeping your payment method up to date.
9. Chargeback
9.1 If you have a problem with a payment, we ask you to contact us before you file a chargeback with your bank. Most problems can be resolved directly.
9.2 If a chargeback is filed while you continue to use the Service, we may suspend your account until the dispute is concluded.
9.3 We may claim the costs passed on to us by the payment provider because of a chargeback found to be unjustified.
10. Your data after cancellation
10.1 After the subscription ends, you have 30 days to export your data.
10.2 At the end of this period, Studio Data is permanently deleted. Invoice and payment records are kept separately for the period required by law.
10.3 We strongly recommend that you take a copy of your data before the subscription ends. Export tools are available inside the application.
10.4 If you want to delete your account completely, the process on the Account Deletion page applies: the deletion request is held pending for 30 days and can be cancelled with a single click during that time.
11. Price changes
We may change the subscription fee. The new price is notified at least 30 days in advance and takes effect from the next period. If you do not accept it, you can cancel before it takes effect. Details are in section 5.5 of the Terms of Service.